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Free Coffee?
Let's start the year with an observation. More accurately it was a lack of observation on my part. On the hunt for a beef brisket to take my new Weber iGrill thermometer on its maiden voyage, I went to a locally owned and operated supermarket. Accompanied by my son, we casually loaded up the basket (mostly with impulse buys) and headed home. As we left the car park, my son pointed out a 10-foot square sign offering a free coffee if you spent $x in store - a threshold I had su

irwscott
Jan 72 min read


Summer prep
While melting in the afternoon heat yesterday, I spent 5 minutes considering a few things I could do to enjoy a more relaxing Christmas, and a productive start to 2026. Here's what I will be doing: ⛔ Unsubscribing, ruthlessly. If an email newsletter or app subscription hasn't served me this year, I am letting it go. 🙏 Saying thank you. I'll be calling or sending messages (or a Big Little Gift Box) to the people who have supported through me this year. 📥 Clearing my inbox.

irwscott
Dec 15, 20252 min read


NPS for Recruitment
The 2025 Net Promoter Score (NPS) Industry Benchmarks by Perceptive have landed, and they make for encouraging reading for those of us in recruitment. Against a backdrop of significant economic turbulence this year, the data shows how the recruitment sector has stepped up its game. The Highlights: - Recruitment: +33 (An increase of 45 points YoY). - Professional Services: +31 (Dipping slightly by -1). - Financial Services: +16 (Up 8 points). - Real Estate: +4 (Up 5 points). W

irwscott
Dec 1, 20252 min read


Less is more
There is still meat on the bones of this year but as we enter the twilight of November. it's officially strategic planning season. Time to make some "new choices" (as Wade Jackson might say). November is the time when companies engage the most with their strategic plans according to ClearPoint Strategy 's Strategic Planning Report, whilst more initiatives kick off in Jan than any other month of the year. A couple of quick reminders that may help when working through your

irwscott
Nov 27, 20251 min read


Reputation is everything
Easter Egg hunts can be hazardous to your health. 16 people set out from my house this Saturday to locate well-camouflaged chocolate...

irwscott
Aug 8, 20252 min read


Do you have a Business Development culture? Part 2
Following on from the article I referenced yesterday, here are the final 10 clues that apparently identify whether or not you have a...

irwscott
Aug 8, 20252 min read


Do you have a business development culture? Part 1
As I waited for my son to have an MRI on his dislocated knee this morning, I stumbled on an article that I saved back in December 2012....

irwscott
Aug 8, 20251 min read


Never use two words when one will do
I don't think Thomas Jefferson would have liked me very much: TJ, as I call him, is credited with saying "Never use two words when one...

irwscott
Apr 1, 20251 min read


Exorcising ghosting
This is not a victim impact statement. This is a cautionary PSA. The quality of talent available in the market right now is...

irwscott
Apr 1, 20251 min read


Gloria was right
The 90s delivered some of the best movie quotes: - Get Busy Livin’, or Get Busy Dyin’ - You Can't Handle The Truth! - Show Me the Money!...

irwscott
Apr 1, 20251 min read
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